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Success with Individuals
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Success with Teams & Groups
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Success with Organizations
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Pulling a Team Together |
The IT department of a large, global financial services consulting firm needed to align the efforts of its six different IT divisions, and help division leaders think of themselves as part of one department. Up until now, each leader and unit had been functioning as a separate department. Each of the six division leaders was strong in his or her functional area, although there were mixed reviews from internal customers about how helpful the IT department was in their support of the various businesses. Camden was asked to help the team develop common goals and begin to use the synergy of the group to solve increasingly complex technical needs and increase overall customer satisfaction.
Camden interviewed each division head to understand the level of understanding each leader had about the other IT divisions and their functions. Our data indicated people had a deep understanding of their own team's initiatives and capabilities, but very little knowledge of the other divisions. In a series of team meetings over the course of four months, the team met with their Camden consultant to:
- Gain a greater understanding of, and respect for, the challenges each division faced in meeting its goals
- Identify goals common to all six divisions
- Come to agreement as to how the team could best approach their common goals by drafting "rules of engagement" that identified how the team would make decisions, resolve problems, manage conflict and competing agendas, and hold each other accountable to agreed upon deliverables
At the end of the engagement, the team had a clearer sense of their interdependencies and how they could leverage each other to better serve their internal customers. They had, with the help of their Camden consultant, worked through the stages of team development, emerging as a high performing team with a clear mission and strong processes to support them in carrying out their goals.
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